ByAnhStudio

Support

Questions, answered.

Shipping times, customs, sizing, returns, and how custom orders work — everything you need before (and after) you order.

Shipping times by region

All orders are made to order, then shipped with tracking. Estimated delivery times after your order ships:

RegionEstimated delivery
Southeast Asia3–6 business days
East Asia & Oceania5–9 business days
Europe & UK7–14 business days
North America8–16 business days
Rest of world10–20 business days

Production takes 2–4 business days before your order ships — this is on top of the delivery estimates above.

Expedited shipping is available at checkout for most regions and can cut delivery time roughly in half. It doesn’t reduce production time.

Customs & duties

International orders may be subject to customs fees, import duties, or local taxes — these vary by country and are set by your local government, not by ByAnhStudio. They aren’t included in your checkout total and are the buyer’s responsibility if charged.

We declare all packages accurately and cannot mark orders as gifts or under-declare value.

Sizing guide

Our tees run true to size in a relaxed unisex fit. If you’re between sizes, we recommend sizing down for a fitted look or staying true to size for a relaxed silhouette.

SizeChest width (cm)Length (cm)
S4868
M5270
L5672
XL6074

Caps use an adjustable strap that fits most head sizes. Every nail art press-on set includes 10 sizes so you can match your natural nail widths — no separate sizing needed at checkout.

Returns & exchanges

Unworn tees and caps in original packaging can be returned or exchanged within 14 days of delivery. Since each item is made to order, we ask that you reach out first at contact@byanhstudio.com so we can guide you through it.

Nail art press-on sets are final sale once opened, for hygiene reasons. If a set arrives damaged or defective, contact us within 7 days and we’ll replace it.

Email us a photo of the item and your order number within 7 days of delivery. We’ll send a replacement or refund — no need to ship anything back first.

Custom order process

  • Submit your idea through the Custom Design Request form, with any references or inspiration.
  • We reply within 2–3 business days with an initial sketch and quote.
  • Once you approve the design, production takes 5–10 business days.
  • Your custom piece ships with tracking, same as any other order.

Yes — select “Wholesale” on the contact form and tell us your quantities and timeline. Minimums and lead times vary by product.